Refund policy

CREDITS AND/OR RETURNS:

For hygienic reasons, Midnight Accessories will not accept non-defective exchanges on any item that has been opened, used, or worn – no exceptions.

In the event of a shipment error on the part of Midnight Accessories, a credit memo will be issued or the correct product will be shipped at Midnight Accessories’s expense. If Midnight Accessories requests the product to be returned, CUSTOMER shall have the CONSUMER return the product to Midnight Accessories. Midnight Accessories will credit the CUSTOMER for the return so the CONSUMER can be credited by the CUSTOMER. Credit will be issued for the product, shipping charges if applicable, and processing fee on restockable products.

Midnight Accessories will issue a credit or replace a manufacturer’s defective or damaged item, within the first 30 days from date of delivery to the CONSUMER. The item will be replaced with the same item only. CUSTOMER should instruct the CONSUMER to throw away the defective or damaged item. Replacement is issued for defective item(s) only and shipped to the CONSUMER at no cost.

In the event Midnight Accessories receives unauthorized returns by the CONSUMER, CUSTOMER will be notified of the product return and given 7 business days to determine disposition of product before Midnight Accessories disposes of product. It is the sole responsibility of the CUSTOMER to inform the CONSUMER of the same. No credit will be issued for product or processing fees.

If items are damaged in shipment, or have evidence of damage to the exterior shipping box, the CONSUMER must request information from the carrier on the procedure for filing a claim. The carrier shall provide information to PURCHASER on how to file a claim with CUSTOMER to be reimbursed for damages through the carrier. The CUSTOMER is required to file the replacement claim through Midnight Accessories.

Returned orders due to incomplete address or non-deliverable address will be subject to a 20% restocking fee.